Last updated: October 21, 2024

Welcome to the CAGELCO II Online. By using our Service, you agree to the following Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Service.

2. Eligibility

To use this Service, you must be at least 18 years old or have the consent of a parent or legal guardian. You must also have a valid account with Cagayan II Electric Cooperative, Inc. (CAGELCO II) to inquire about billing, file complaints and other services provided by our system.

3. User Account

• Registration: You may be required to create an account to use certain features of the Service. You agree to provide accurate and complete information during the registration process.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials and for any activities under your account. Please notify us immediately of any unauthorized use of your account.

4. Use of the Service

You agree to use the Service only for lawful purposes, including:

• Billing Inquiries and Complaints:
• Accuracy: Ensuring that any information you provide is accurate and up to date.
• Compliance: Complying with all applicable laws and regulations when using the Service.

5. Prohibited Activities

You agree not to:

• Use the Service for any illegal or unauthorized purposes.
• Submit false or misleading information.
• Attempt to interfere with the Service or bypass any security measures.

6. Google Sign-In

If you choose to log in using Google Sign-In, you consent to the collection of your profile information (such as name, email, and Google ID) for account creation and verification purposes. We do not share this information with third parties without your consent.

7. Termination

We reserve the right to terminate or suspend your access to the Service at our sole discretion if we believe you are violating these Terms or engaging in fraudulent activities.

8. Limitation of Liability

To the fullest extent permitted by law, Cagayan II Electric Cooperative, Inc. (CAGELCO II) and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, arising out of or in connection with the use of the Service.

9. Changes to the Service

We reserve the right to modify or discontinue the Service at any time without prior notice. We will not be liable to you or any third party for any modification or termination of the Service.

10. Governing Law

These Terms are governed by the laws of Philippines, without regard to its conflict of law provisions.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

• Email: [email protected]
• Phone:(078) 888-2940

Last updated: October 21, 2024

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our CAGELCO II Online System ("Service").

1. Information We Collect

We collect the following types of information:

• Personal Information: When you register or submit a complaint, we may collect personal information such as your name, account number, email address, phone number, billing address, and any other information you provide to us.
• Usage Information: We collect information on how you interact with our Service, including IP addresses, browser types, device information, and usage logs.
• Google Sign-In Information: If you use Google Sign-In to access our Service, we collect the information from your Google profile, such as your name, email address, and Google ID.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Billing Inquiry and Complaint Handling: To facilitate and process your billing inquiries, handle complaints, and manage your account information.
• Account Creation and Management: To create and manage user accounts, including registration and verification.
• Communication: To send you service-related emails or respond to your inquiries and complaints.
• Security: To monitor and ensure the security of our Service and prevent fraudulent activities.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our Service (e.g., hosting, customer support) and are bound by confidentiality obligations.
• Legal Compliance: We may disclose your information if required by law or in response to a court order or other legal processes.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

5. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt-out of any marketing communications.

To exercise any of these rights, please contact us at [email protected].

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone:(078) 888-2940